Claya

Names its partner pharmacies publicly and bundles labs into the subscription

3.4

(21 reviews)

Rating reflects Claya's public Trustpilot TrustScore of 3.4, but across only 21 reviews — too thin a sample to be reliable. Claya's own site advertises a 4.8/5 average from 12,500+ patients, which is an internal figure rather than an independent aggregate. Treat both numbers with caution.

Compounded SemaglutideCompounded Tirzepatide

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Quick Info

FoundedNot publicly disclosed

HeadquartersHenderson, NV

SubscriptionFrom $179/month (semaglutide); $279/month (tirzepatide)

InsuranceNot accepted

About Claya

Claya is a Nevada-based telehealth platform offering compounded GLP-1 treatment with semaglutide from $179 per month and tirzepatide from $279. Two things set it apart from most compounded programs: it names its partner pharmacies publicly, with addresses and phone numbers, and its subscription price explicitly includes lab services alongside consultations and a 24/7 patient support line. Its published cancellation and refund policy is unusually specific — and unusually strict once medication has been ordered.

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Pros & Cons

Pros

+Names its partner pharmacies publicly with addresses and phone numbers — rare in compounded telehealth
+Lab services are included in the subscription price rather than skipped or billed separately
+24/7 patient support line included
+Publishes a detailed, specific cancellation and refund policy rather than a vague one
+Discloses plainly that GLP-1 trial data does not apply to compounded formulations
+Same-day shipping advertised when a provider approves you
+Refund may be issued if a provider determines you are no longer eligible

Cons

-Public review base is very thin — only 21 Trustpilot reviews, scoring 3.4
-Advertised 4.8/5 rating is an internal figure, not an independent aggregate
-Priced above several compounded competitors at $179 and $279 per month
-No refund once medication has been ordered, which is a narrow window
-Cancellation requires two days' notice before billing or you pay another cycle
-No published BMI thresholds or exclusion list
-No brand-name pathway and no insurance option
-HSA/FSA acceptance is not documented

How Claya Works

Complete the three-minute eligibility assessment

A licensed provider reviews your responses

If approved, medication can ship the same day

Your subscription covers consultations, labs, care support, and the 24/7 support line

Medication is fulfilled by RedRock Pharmacy or Healthware House

Cancel at least two days before your billing date if you want to stop

Program Details

Medications offered: Compounded Semaglutide, Compounded Tirzepatide
Brand-name or compounded: Compounded only. Claya's own site carries an unusually careful disclosure noting that the clinical trials behind Wegovy and Mounjaro evaluated only the manufacturer-developed FDA-approved products and did not assess compounded semaglutide or compounded tirzepatide.
Consultation process: Complete a three-minute eligibility assessment. If a licensed provider approves you, Claya advertises that medication can ship the same day. Consultations both live and via electronic form submission are included in the subscription price.
Eligibility: Determined by the reviewing provider. Claya does not publish BMI thresholds or a detailed exclusion list, though it states that if a provider determines you are no longer eligible, your subscription is canceled and a refund may be issued.
Provider involvement: Licensed providers review assessments and prescribe. The subscription includes both live and asynchronous consultations, care support, and a 24/7 patient support line.
Lab requirements: Lab services are explicitly listed as included in the subscription price, which is unusual — most programs either skip labs entirely or bill them separately. Claya notes that which services, labs, and medications are covered can vary.
Pharmacy fulfillment: Claya publicly names its partner pharmacies with addresses and phone numbers: RedRock Pharmacy in St. George, Utah, and Healthware House in Florence, Kentucky. Very few compounded programs disclose this, and it lets you verify the pharmacy independently.
Shipping frequency: Claya advertises same-day shipping if you are prescribed, with fast and discreet delivery. Refills follow your subscription cycle.

Support Services

•Live and asynchronous provider consultations included
•Lab services included in the subscription price
•24/7 patient support line
•Care support team
•Wellness coaching available
•Same-day shipping when prescribed

Costs, Billing & Policies

Membership fee: Claya charges a single subscription price rather than splitting membership from medication. Semaglutide starts at $179 per month and tirzepatide at $279 per month, with a $100 first-month discount code advertised on its site. The homepage also advertises treatment 'as low as $149/mo' — confirm which plan that rate applies to before enrolling.
Medication fee: Included in the subscription price. Claya states the single price may cover consultations, provider reviews, pharmacy-fulfilled medication, lab services, care support, and the 24/7 support line, and that what is covered can vary.
Insurance: Not accepted. Claya states no insurance is required; compounded medication is never covered by insurance.
HSA/FSA: Not documented on Claya's public pages. Ask directly before assuming HSA and FSA cards are accepted.
Cancellation policy: You may cancel at any time, but Claya requires the cancellation request at least two days before your billing date. Miss that window and you are charged for the next cycle, with cancellation taking effect the cycle after. You continue to receive services through the end of the paid billing cycle. Cancel by emailing support@claya.com or through your online account.
Refund policy: Strict once medication is in motion. A refund is available for the current billing cycle only if your medication has not yet been ordered. Once medication has been issued, Claya states refunds are generally not permitted for safety and regulatory reasons. Refunds cover only the most recent billing cycle, never past cycles.

Who Claya May Be Best For

May be a good fit if you

✓Want to know exactly which pharmacy is compounding your medication and be able to call them
✓Want lab work included rather than skipped or billed separately
✓Value a 24/7 support line and both live and asynchronous provider access
✓Prefer a provider that publishes its cancellation and refund terms in detail
✓Are willing to pay above the cheapest compounded rates for that transparency

Limitations to know about

!Set a calendar reminder two days before your billing date if you might cancel
!Once medication is ordered you cannot get that cycle refunded
!The public review sample is too small to draw conclusions from in either direction
!Compounded medications are not FDA-approved, and the compounding rules tightened further in 2026

Key Features

Partner pharmacies named publicly

RedRock Pharmacy in St. George, Utah and Healthware House in Florence, Kentucky are listed with addresses and phone numbers, so you can verify who compounds your medication.

Labs included in the subscription

Lab services are listed among what the single subscription price covers, rather than being skipped entirely or billed on top.

24/7 patient support line

Round-the-clock support is included alongside live and asynchronous provider consultations.

Detailed published policies

The cancellation and refund policy states specific notice periods and refund conditions rather than leaving them vague.

Honest trial-data disclosure

Claya's own site states that the Wegovy and Mounjaro trial results did not evaluate compounded semaglutide or tirzepatide.

Same-day shipping

Claya advertises that medication can ship the same day if a provider prescribes it.

User Reviews

3.4

21 reviews

52%

28%

12%

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Deborah S.Verified User

Las Vegas, NV

Compounded Semaglutide

July 2026

I called the pharmacy myself

They list the actual pharmacy with a phone number. I called RedRock and confirmed my prescription. No other program I looked at would even tell me who compounds it.

Anthony M.Verified User

Fresno, CA

Compounded Tirzepatide

June 2026

Labs actually included

My previous program never asked for bloodwork at all. Here labs were part of the subscription and my provider reviewed them before increasing my dose. Costs more but I know why.

Kimberly W.Verified User

Mesa, AZ

Compounded Semaglutide

May 2026

Missed the cancellation window

I cancelled one day before billing, not two, and got charged another full month. It is in their policy so that's on me, but the two-day rule is easy to miss. Set a reminder.

Hector V.Verified User

Denver, CO

Compounded Semaglutide

April 2026

Shipped same day as approval

Approved in the morning and it shipped that afternoon. Faster than anything I've dealt with. Price is higher than the budget options but the support line is genuinely 24/7.

Rachelle B.Verified User

Boise, ID

Compounded Tirzepatide

March 2026

Pricey for compounded

$279 for tirzepatide when others advertise well under $200. The pharmacy transparency and the labs are worth something, but you are paying for it. Decide if that trade matters to you.

Alternatives to Claya

Other GLP-1 providers worth comparing before you commit.

Clover Meds

Much lower pricing and a far stronger public review base, though it does not name its pharmacy.

Yucca Health

Lower pricing and a certificate of analysis on request as its transparency offering.

Fridays

Similar support depth at lower cost, plus a brand-name pathway.

Amazon One Medical

If pharmacy transparency matters to you, a brand-name-only program removes the question entirely.

Where Claya Fits

Our category rankings, head-to-head comparisons, and the guides worth reading before you decide.

Ranked on

Best Compounded GLP-1 ProvidersMost pharmacy transparency

Head to head

Claya vs Yucca Health

Read before you decide

Claya FAQs

Which pharmacies does Claya use?

Claya publicly names RedRock Pharmacy in St. George, Utah and Healthware House in Florence, Kentucky, with addresses and phone numbers. This is rare disclosure for a compounded program and lets you verify the pharmacy yourself.

Can I get a refund?

Only if your medication has not yet been ordered for that billing cycle. Once medication has been issued, Claya states refunds are generally not permitted for safety and regulatory reasons, and refunds never cover past billing cycles.

How do I cancel?

Email support@claya.com or use your online account, at least two days before your billing date. If you miss that window you are charged for the next cycle and cancellation takes effect the cycle after.

Are labs included?

Claya lists lab services among what the single subscription price covers, alongside consultations, care support, and the 24/7 support line. It also notes that covered services can vary, so confirm what applies to your plan.

Why is the Trustpilot rating so low?

The score is 3.4, but it rests on only 21 reviews — far too small a sample to conclude much in either direction. Claya's own advertised 4.8/5 across 12,500+ patients is an internal figure rather than an independent aggregate. Neither number should carry much weight.

Does Claya offer brand-name medication?

No. Claya is compounded-only, and its own site notes that the clinical trial results for Wegovy and Mounjaro do not apply to compounded formulations.

How We Reviewed Claya

Date reviewed: August 2026

Sources

Medical disclaimer: This review is informational and is not medical advice or an endorsement. Pricing, medication availability, and program terms change frequently — verify current details directly with the provider before enrolling. Compounded medications are not FDA-approved. Only a licensed clinician who knows your medical history can determine whether a GLP-1 medication is appropriate for you.